Refund policy

At Brendan's Store, we want you to feel confident when shopping with us. We carefully select products for everyday use, including electronics, outdoor essentials, and preparedness products, and we strive to provide a straightforward and reliable shopping experience. If you are not completely satisfied with your purchase, our Return & Refund Policy explains when a return or refund may be available, the conditions that apply, and how to request assistance. Our goal is to make the return process as clear and convenient as possible while ensuring that every request is handled fairly and consistently.

1. What Products Can Be Returned

We accept returns only for new, unopened products. Final sale items cannot be returned.

2. Return Time frame

Returns are accepted within 30 days of delivery.

3. Item Condition Requirements

We accept returns for both defective and non-defective products, provided the items are new and unused, in their original packaging, and include all original tags and accessories.

4. How to Start a Return

To initiate a return, contact us at support@brendansstore.us with your order number. Once approved, we’ll send return instructions. Please include your receipt or order confirmation, and package the items securely.

5. Return Shipping Costs

We provide a free, prepaid return label for all approved returns — simply download and print it once your return is approved. No restocking fees apply.

6. Return Address

If Brendan's Store determines that a return is necessary, please send the item to:

17 Ward Well Rd
Canton, MA 02021
United States

Please do not send an item to the return address before contacting us and receiving instructions from our customer service team.

When contacting us about an order, please provide your order number and a clear description of the issue. Photos or other supporting information may also be requested to help us review the matter.

7. Refunds

Refunds are processed within 10 business days after we receive your return. They’re issued to the original payment method. Shipping fees are non-refundable unless the return is due to our error.

8. Exchanges

We are happy to accept exchanges. To proceed, please return your original purchase and place a new order.

9. Contact Information

If you have any questions about your returns, just reach out to us at support@brendansstore.us. We usually get back to you within 24 hours. Our support team is available Monday to Friday: 9 AM–5 PM, to help you out.